Support

Need a hand with your pet? Start here.

Getting started

My pet won't appear on the floor

• Move to a well-lit spot and slowly point your iPhone at the floor.
• Plain, shiny or very dark floors are harder to see. A rug or a textured floor helps.
• You need a clear area of roughly 40 × 40 cm (16 × 16 in).
• Make sure Glimpets has camera access in Settings → Glimpets → Camera.

Can I use Glimpets without the camera?

Yes. Switch to Cozy corner at the top of the screen. Your pet lives in a warm little room of its own, and pats and chin scratches work just the same. Glimpets opens in the cozy corner by default, since it's easier on your battery.

How do I interact with my pet?

• Tap your pet to give it a pat.
• Touch and hold to scratch its chin.
• In your room, walk closer and your pet will often come over to say hi.

Widget

How do I add the widget?

1. Touch and hold an empty area of your Home Screen until the apps jiggle.
2. Tap Edit → Add Widget, then search for Glimpets.
3. Pick small or medium and tap Add Widget.

Tap the widget to give your pet a pat without opening the app.

The widget isn't showing my pet

Open Glimpets once after adopting so the widget can catch up. iOS refreshes widgets on its own schedule, so it may take a few minutes.

Your pet

What happens if I don't open the app for a while?

Nothing bad, ever. There are no meters to fill, and your pet never gets sick or runs away. It keeps living its relaxed little life and is extra happy to see you whenever you're back in the app.

Can I change my pet's personality?

Yes. Go to Settings in the app and tap your pet's card to choose a different personality at any time.

Can I change my pet's name?

Yes. Open Settings in the app and tap Name.

Moving to a new iPhone

Your pet is saved in your own iCloud. Sign in with the same Apple Account on your new iPhone, make sure iCloud is on for Glimpets, and install the app. Your pet will be there to greet you.

Notifications

Glimpets sends at most one quiet note a day, only between 10 am and 8 pm, with no sound. To turn them on or off, use Little updates in the app's Settings, or Settings → Notifications → Glimpets on your iPhone.

Privacy

Camera images and your room map never leave your iPhone, and there's no account. See the full Privacy Policy.

Requirements

Glimpets requires an iPhone that supports ARKit. On iPhones with LiDAR, your pet can hide behind furniture even more convincingly.

Reporting a problem

Please email support@cipheus.com and include, if you can:

• your iPhone model and iOS version (Settings → General → About),
• the Glimpets version (iPhone Settings → General → iPhone Storage → Glimpets),
• what you were doing when it happened, and a screenshot or short screen recording.